36 applicants

Company

Original Job Post

Gravie · 6 days ago

Director, ICHRA Operations

United States

Full-time

Remote

Director

5+ years exp

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H1B Sponsorship

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Responsibilities

Build out and oversee a Carrier Relations team responsible for establishing and maintaining relationships with carriers.

Own the creation and maintenance of a Carrier knowledge management resource.

Develop a system for tracking commissions owed to Gravie by carriers.

Work with Marketing to educate carriers on ICHRA.

Oversee the Application Coordinator team and streamline the enrollment process.

Build out and oversee a Payments team to ensure successful member payments.

Develop cross-functional processes to ensure a seamless experience for ICHRA stakeholders.

Support the development and delivery of training materials for the Gravie Care Advisor team.

Manage and maintain the license status of the Gravie Care Advisor team.

Support the development of KPIs and performance standards for the Gravie Care Advisor team.

Ensure compliance with regulatory requirements.

Collaborate with Sales, Growth, and Product teams for success.

Design metrics for performance measurement and customer service standards.

Identify technologies and systems needed for the ICHRA experience.

Qualification

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Health insurance market knowledgeAutomated enrollment processesBusiness partnerships developmentProcess establishmentScaling teamsData-driven decision-makingCall center metrics trackingAmbiguity managementProblem-solvingLeadershipAdaptability

Required

5+ years of operating experience in the individual health insurance market

Experience creating automated enrollment processes

Proven experience developing business partnerships

A high degree of comfort and familiarity with tools and technology

Proven ability to inspire a team, develop leaders and hold teams to a high standard of performance

Previous success establishing processes and tools and scaling teams in a high growth environment

Excellent analytical capabilities and previous experiences using data and information to inform decisions

Ability to track and report on Call Center Metrics

Ability to deal with ambiguity, shift gears comfortably, and decide and act without having the total picture

Benefits

Alternative medicine coverage

Flexible PTO

16 weeks paid parental leave

Paid holidays

Cell phone reimbursement

Education reimbursement

1 week of paid paw-ternity leave

Company

Gravie

Gravie is an insurance company that provides brokerage and insurance coverage services.

Founded in 2013

Minneapolis, Minnesota, USA

201-500 employees

https://www.gravie.com

H1B Sponsorship

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