158 applicants

Company

Original Job Post

Quest Diagnostics · 3 days ago

Director, Operations - Health Systems Optimization

United States

Full-time

Hybrid

Director

10+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

BiotechnologyHealth Care

Actively Hiring

Hiring Manager

Amy Korus

Insider Connection @Quest Diagnostics

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Management of key business and strategic Health System projects with focus on operations optimization and accelerating growth

Manages a portfolio of initiatives that drive improvement in Quest managed hospitals meeting key timelines and deliverables.

Direct and manage the Health System Optimization team of three Manager/Sr Manager level staff through improving & sustaining long term performance of Professional Laboratory Services partnerships.

Optimize performance of Quest managed hospitals based on benchmark data. Improve operations in Quest managed hospitals by focusing on network & process optimization, people management, supply optimization and asset management.

Applies continuous improvement tools and techniques, as well as other QMS principles and tools, toward a variety of large and complex problems. Actively identifies root causes of issues and designs solutions that address them.

Leads design and process improvement addressing clinical and operational productivity performance, workforce efficiency, supply optimization & asset management while ensuring patient safety. Designs systems to monitor improvement to ensure performance is sustained and effective.

Leads operational best practices to deliver flawless quality and service to HS clients.

Collaborate w/ regional senior leadership and PLS hospital leadership to provide standardization in Quest hospital managed laboratory support & national network for collaboration post implementation.

Collaborate with Key Accounts team to resolve quality and service-related operational issues for new or existing professional lab services clients.

Will effectively manage internal and external stakeholders in a matrix environment, balancing needs and driving toward desired outcomes.

Contributes toward building a grass-roots culture of continuous improvement, use of big data analytics techniques, system thinking, and cross-functional collaboration

A true change agent that manages the assessment, measurement, and evaluation of the ongoing impact of changes, adjusting strategies as needed to drive sustainable change and maximize business value.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Laboratory industry knowledgeProject managementLean six sigmaContinuous improvementChange managementProcess managementMulti-hospital implementationsPC software proficiencyASCP certificationFormal training in project managementSix Sigma Black Belt certificationProblem-solvingHard-workingBusiness growth focusedInterpersonalPresentationClient interactionLeadershipVerbal communicationWritten communication

Required

10 or more years working in the laboratory industry and demonstrated experience in leading large or complex projects/continuous improvement initiatives with multiple workstreams from initiation to completion.

Bachelor’s Degree (Required)

Experience in a hospital setting

Considerable knowledge of the hospital laboratory and laboratory industry in general.

Lean six sigma, continuous improvement and/or project management and change management principles

Demonstrate business growth focused leadership skills

Demonstrated understanding of continuous improvement, process management, or system thinking (value stream thinking)

Strong project management, organizational and analytical skills

Ability to manage large and/or complex multi-hospital implementations

Ability to manage multiple engagements concurrently.

Strong interpersonal and presentation skills

Ability to work in a very dynamic team environment.

Demonstrated management and leadership skills

Strong client interaction skills

Excellent verbal and written communications skills

Proficiency with key PC software (Microsoft Suite, mapping, minitab)

ASCP Certification required

Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) (Required)

Six Sigma Certified Black Belt (Required)