Be an early applicantLess than 25 applicants

Company

Original Job Post

Affirm · 3 days ago

Director, Service Delivery

Washington, DC

Full-time

Onsite

Director

$162K/yr - $212K/yr

10+ years exp

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Financial ServicesFinTech

H1B Sponsorship

Comp. & Benefits

Insider Connection @Affirm

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Responsibilities

Lead, influence, and own Service Delivery strategy, outcomes, and execution for the team.

Establish and reinforce an analytical and data-driven culture within the team and across the company.

Drive business growth by enabling tools and services for effective and efficient servicing of consumers and merchants.

Partner closely with Product, Engineering, and Analytics leaders to create and align Operations and Servicing strategy.

Report findings and recommendations to Leadership and business leadership teams using strong presentation and communication skills.

Keep ahead of industry developments and apply best practices for improvement.

Develop a high-performing team by defining talent needs, building a diverse team, and retaining top talent.

Implement strategic changes to generate efficiencies and drive better customer & merchant experiences while ensuring regulatory compliance.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Service DeliveryOperations LeadershipFinancial AcumenTalent ManagementHigh-Growth CompaniesTechnology-Driven CompaniesFinancial ServicesProblem-SolvingAdaptabilityLeadershipCommunication

Required

10+ years in Service Delivery or Operations leadership, preferably at B2B2C

Thrives in a faced-paced environment with constant change and a rapidly growing team; is able to make measured, objective, data-driven decisions

Experience attracting, leading, and inspiring highly talented, diverse early and late career professionals across geographically distributed teams

Proven experience of financial acumen related to servicing and operations cost and impact

Experience in high-growth, technology-driven companies, with financial services or regulated industries preferred.

You're an advocate for the consumer and merchants across multiple dimensions, using multiple perspectives to guide effective communication with cross-functional stakeholders and executives

Benefits

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents

Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses

Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge

ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

Company

Affirm

Glassdoor

3.8

Affirm is a financial technology services company that offers installment loans to consumers at the point of sale.

Founded in 2012

San Francisco, California, USA

1,001-5,000 employees

https://www.affirm.com

H1B Sponsorship

Affirm has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (80)

2022 (195)

2021 (143)

2020 (73)