151 applicants
Pacvue · 2 days ago
Director, Strategic Account Management
United States
Full-time
Remote
Director
7+ years exp
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Responsibilities
Client Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their business needs and objectives.
Account Growth: Identify opportunities for account growth and work with clients to implement solutions that drive value. Help position clients for outsized growth and innovative solutions that drive their business forward.
Issue Resolution: Act as the main point of contact for clients, addressing and resolving any issues or concerns promptly and effectively.
Performance Tracking: Monitor account performance, analyze key metrics, and provide clients with regular reports and insights. Track client metrics and success internally, and report to leadership and cross-functional teams.
Collaboration: Work closely with the sales, customer success, and product teams to ensure a seamless client experience and to identify areas for improvement.
Pod Collaboration: Collaborate with the Customer Success pod assigned to your Account Management pod to coordinate efforts and ensure client needs are met effectively.
Client Feedback: Gather and communicate client feedback to internal teams to drive continuous improvement in our products and services.
Renewals and Upsells: Manage contract renewals and identify upsell opportunities to expand Pacvue's footprint within existing accounts, including globally and across several retailer media networks.
Qualification
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Required
7-10 years of experience in account management, preferably within the Retail Media industry.
Strong interpersonal and communication skills.
Excellent organizational and multitasking abilities.
Strategic thinking and problem-solving skills.
Ability to analyze data and provide actionable insights.
Proficiency with CRM software and other relevant tools.
Mindset: Customer-centric, proactive, and results-oriented.
Ability to work independently and as part of a team in a fast-paced environment.
Benefits
Unlimited Paid Time Off
Paid Holidays and Floating Holidays
Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
401k with Employer Match
Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
Paid Parental Leave
Company
Pacvue
Pacvue is a commerce acceleration platform that turns insights into actionable recommendations and drives business growth.
501-1,000 employees
H1B Sponsorship
Pacvue has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (6)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-26Acquired· by assembly
Leadership Team
M
Melissa Burdick
Co-Founder
Zhenbin Xu
Chief Product Officer
Recent News
2024-05-20
Mexico Business News
2024-03-12
Company data provided by crunchbase
