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Company

CardWorks · 18 hours ago

Director (Collections Analytics & Insights), Collections Strategy

Orlando, FL

Full-time

Remote

Lead/Staff, Director/Executive

7+ years exp

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Financial Services

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Responsibilities

Own, design, maintain, validate and refine collections operations measurement in collaboration with Ops BU leaders, Strategy and Technology

Define best practices and lead the cadence and outputs for the Collections analytics roadmap and associated planning

Document and maintain planning parameters, variables, drivers, assumptions, data sources, queries, and logic/algorithms for models

Report and monitor trends of key performance drivers (e.g., volume, segmentation, payment) and productivity KPIs (e.g., production per FTE, unit cost)

Structure and conduct ongoing analyses and “what-if” scenarios, and make recommendations to optimize service level, operational efficiency, customer and agent experience

Prepare monthly, quarterly, and annual performance forecast vs. budget variance summary and support other mgmt reporting needs on strategy and associated financial outcomes

Present data and facilitate effective model interpretation and business decision-making

Support collection strategy initiatives, e.g., BPO, agent, portfolio segmentation and technology measurement

Support collections strategy analytics-related data initiatives to acquire, integrate, define and standardize higher-quality data from sources like DWH, telephony/contact center platforms and snowflake

Streamline, automate and optimize workforce planning processes, inputs, and outputs with innovative tools and advanced statistical methodologies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQLPythonAdvanced statistical methodologyPowerPointExcelData VisualizationCollections strategy analyticsConsumer lendingCredit card service industryDOMOPowerBIProcess Flow toolsLucidChartVISIOProject Management toolsJIRAMS TeamsSASCloud data experience

Required

Bachelor’s Degree in engineering, analytics, quant or related field required

Advanced proficiency in PowerPoint, Excel, SQL/Python, Data Visualization (e.g., DOMO, PowerBI), Process Flow tools (e.g., LucidChart, VISIO), Project Management tools (e.g, JIRA), team collaboration tools (e.g., MS Teams) and SAS/Cloud data experience

Solid understanding of core collections metrics, drivers, and related customer behaviors (in consumer lending/credit card service industry preferred)

Superior problem-solving (both conceptual and analytical) skills with a strong ability to compile, analyze data, synthesize insights and make recommendations to a wide group of stakeholders

Excellent leadership to challenge the status quo, facilitate changes and collaborate with cross-functional teams

Preferred

Master’s degree preferred

7+ years of experience in credit card analytics, insights and optimization preferred

2+ years of experience in collections analytics in a financial services organization preferred

Working knowledge in advanced statistical methodology and modeling is highly preferred

Knowledge of industry best practices and trends in collections strategy and associated analytics is preferred

Benefits

Medical, Dental, and Vision (plus much more)

401(k) Plan with Company Match

Short- & Long-Term Disability

Wellness Programs

Group Life and AD&D Insurance

Paid Vacation, Sick Days and bank Holidays

Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition