Lumos · 1 day ago
Director - Workforce Management
United States
Full-time
Remote
Director/Executive
8+ years exp
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Responsibilities
Oversee and lead a team of four Workforce Managers and their direct reports, providing guidance, support, and performance management.
Collaborate with VPs of Operations to align workforce management strategies with operational goals.
Foster a culture of continuous improvement and operational excellence within the workforce management team.
Ensure all technicians across multiple states have assigned work schedules that align with business needs, key objectives, and customer demand.
Work closely with sales teams and field teams to coordinate the availability of technicians for door-to-door sales and installations.
Manage the dynamic reallocation of tasks between technicians to optimize efficiency and service delivery.
Oversee logistics to ensure the timely and efficient deployment of technicians to various locations, including fleet dispatch software and solutions.
Develop and maintain accurate forecasting reports to anticipate workforce needs and operational demands.
Generate regular reports on scheduling efficiency, technician utilization, and other key metrics for leadership review.
Create, publish, and maintain dashboard reports for departmental and senior leadership teams.
Utilize data-driven insights to inform strategic decisions and operational improvements.
Facilitate communication between departments to streamline processes and enhance service delivery.
Build strong cross-functional partnerships within the company to support direct and indirect objectives and results.
Along with Operations leadership, work closely with Finance to develop accurate monthly, quarterly, and annual financial forecasts, including managing workforce allocation and performance to meet forecasts.
Assess the impact that new initiatives, market fluctuations, and business trends have on the workforce management strategy and deliver supporting analytics to leadership.
Performs other duties as assigned.
Qualification
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Required
Exceptional verbal and written communication skills.
Expert presentation, interpersonal, and relationship-building skills.
Proven ability to communicate effectively with leadership and a wide variety of stakeholders.
Demonstrated success utilizing MS Office including Excel for reporting and data analysis, as well as data visualization platforms like Power BI and Tableau.
Strong background utilizing Salesforce to manage workforce resources.
8-10 years’ relevant work experience in scheduling and logistics.
5+ years’ experience building and leading high-performing teams.
High school diploma or equivalent required.
Preferred
Solid experience with Field Service Lightning.
Bachelor’s degree preferred.
Experience delivering service directly to residential customers.
Fiber or Telecom industry experience strongly preferred.
Benefits
Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off and 12 Paid Holidays / Personal Days.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.
Company
Lumos
Lumos is the first AppStore for companies. Employees can receive access to the right apps and permissions for the right amount of time.
51-200 employees
H1B Sponsorship
Lumos has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$65MKey Investors
Scale Venture PartnersAndreessen Horowitz
2024-05-23Series B· $35M
2022-05-03Series A· $30M
Leadership Team
A
Alan Lopez
Co-Founder & Alchemist
A
Andrej Safundzic
Co-Founder & Alchemist
Recent News
Light Reading
2024-11-21
2024-11-12
Company data provided by crunchbase
