Balance · 2 days ago

Director Account Management

New York, NY

Full-time

Hybrid

Director

$150K/yr - $190K/yr

6+ years exp

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B2BE-Commerce

Insider Connection @Balance

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Responsibilities

Develop and implement strategies to drive client satisfaction, retention, and growth.

Lead and mentor a team of account managers to deliver exceptional service and support to clients.

Establish strong relationships with key stakeholders at client organizations, understanding their business needs and objectives.

Collaborate cross-functionally with sales & product teams to ensure alignment in client strategy and execution.

Analyze client performance metrics, identify trends, and provide insights to inform strategic decision-making.

Serve as the escalation point for client issues and concerns, ensuring timely resolution and a positive client experience.

Actively participate in client meetings, presentations, and business reviews.

Qualification

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Client-Facing SalesAccount ManagementCustomer Relationship ManagementFinancial Products KnowledgeRelationship BuildingEnterprise-Level ClientsManaging High-Performing TeamsAM Function LeadershipReporting to ExecutivesBuilding Client RelationshipsTranslation of Client NeedsActionable PlansProblem-SolvingCommunicationNegotiationPresentationStrategic ThinkingFintech Industry Experience

Required

A minimum 6 years of experience scaling and managing a client-facing sales or B2B account management team in a fast-paced environment, preferred similar roles within the fintech industry.

3+ years Demonstrated experience as a manager, leading and developing high-performing teams.

Skilled at managing customer relationships across functions and seniority, from executives to ICs

Experienced as a leader of an AM function, reporting to VP/C-level executive

Proven track record of building and maintaining relationships with enterprise-level clients.

Strong understanding of financial products, markets, and industry trends.

Excellent communication, negotiation, and presentation skills.

Strategic thinker with the ability to translate client needs into actionable plans.