200+ applicants

Company

Original Job Post

Innovaccer · 2 days ago

Director Customer Success

United States

Full-time

Hybrid

Director

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AnalyticsArtificial Intelligence (AI)

H1B Sponsorship

Hiring Manager

Himanshu Singh

Insider Connection @Innovaccer

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Responsibilities

Understand customer needs and work with them to provide solutions to key problems and objectives, building client relationships.

Manage project delivery, team, budget, and schedule, including engineering and product management.

Identify relevant datasets and integrate them into stable pipelines, working with engineering teams to build bespoke workflows.

Present results and proposals to clients across all organizational layers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Account ManagementCustomer SuccessClient ServicesManagement ConsultingHealthcare SectorAnalytical ProjectsDigital Transformation ProjectsComputer SciencePayer MarketBusiness Requirement GatheringExpectation ManagementOpen-Ended ProblemsProblem-SolvingAnalyticalCommunicationAdaptabilityOffshore ManagementLeadershipTeamwork

Required

Experience in technical account management, customer success, or client services/management consulting in the technology and healthcare sector (for a portfolio of 3-5 customers).

Analytical mindset and demonstrated capability to have worked on analytical or digital transformation projects

Computer Science or Engineering (any discipline) background.

Experience in the Payer market.

Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills

Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction.

Extraordinary ability to take on open-ended problems in unstructured environments, dive into details and deliver outcomes

Ability to travel 30%-40%. Varies by location and team.

Preferred

Experience in leading delivery/engineering teams in a technology company is a strong plus

Worked with offshore/India teams extensively

Benefits

Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year.

Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.

Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.

Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.

Company

Innovaccer

Glassdoor

3.3

Innovaccer is a data platform that uses analytics and transparent data to unify patient data across systems and care settings.

Founded in 2014

San Francisco, California, USA

1,001-5,000 employees

https://www.innovaccer.com

H1B Sponsorship

Innovaccer has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (6)

2022 (26)

2021 (31)

2020 (8)