Confidencial ยท 3 hours ago
Director Customer Support
New York, NY
Full-time
Remote
Director/Executive
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Responsibilities
Overseeing and leading the customer support department
Ensuring the delivery of high-quality, efficient, and customer-focused services
Developing and executing strategies to enhance the overall customer experience
Managing and mentoring support teams
Optimizing workflows
Leveraging data to drive continuous improvement
Working closely with cross-functional teams to align customer support with business goals
Advocating for customer needs
Implementing best practices in service delivery
Scaling operations to meet the demands of a growing organization
Qualification
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Overseeing and leading the customer support department
Ensuring the delivery of high-quality, efficient, and customer-focused services
Developing and executing strategies to enhance the overall customer experience
Managing and mentoring support teams
Optimizing workflows
Leveraging data to drive continuous improvement
Working closely with cross-functional teams to align customer support with business goals
Advocating for customer needs
Implementing best practices in service delivery
Strong leadership skills
Analytical skills
Ability to scale operations to meet the demands of a growing organization
Company
Confidencial
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase
