184 applicants

Company

Original Job Post

Insmed Incorporated · 2 days ago

Director IT Support Services

Bridgewater, NJ

Full-time

Hybrid

Director

$171K/yr - $240K/yr

10+ years exp

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BiotechnologyMedical

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Responsibilities

Lead the IT Support Services Team including global help desk, end user hardware/software, on-boarding, off-boarding, IT orientation, AV Studio.

Build, develop, and motivate a high-performing IT Support team across multiple regions. Foster a culture of collaboration, continuous improvement, and exceptional customer service.

Provide leadership for the IT support team, including hiring, training, mentoring, and performance evaluation.

Ensure high-quality customer service and timely resolution of IT issues for employees. Effectively collaborate with cross-functional teams and business functions across different regions.

Develop and implement IT policies, procedures, standards, and best practices.

Oversee the IT budget, inventory, contracts, and vendor relationships.

Play a key role in successfully running live broadcasts of town halls, special events, and other critical communications.

Drive the vision and strategic direction for IT Support services, aligning with overall business goals and anticipating future needs.

Operational excellence: Ensure efficient and cost-effective delivery of IT Support services, implementing best practices and optimizing processes.

Technical expertise: in-depth knowledge of IT hardware, software, infrastructure and troubleshooting methodologies.

Metrics and reporting: Establish key performance indicators (KPIs) to measure team performance and service effectiveness. Regularly report on progress and identify areas for improvement.

Vendor management: Oversee relationships with external IT vendors/managed services ensuring cost management, optimal service delivery and technical expertise.

Innovation: Stay current on the latest IT trends, innovations, and solutions for the biotech industry. Explore new technologies, test and learn and introduce innovative solutions for Insmed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Scaling organizationProcess developmentSystems developmentProcess improvementsIT infrastructureHardwareTroubleshooting methodologiesLive broadcasts supportHigh-profile events supportAppleMS Office SuiteProject management toolsProblem-solvingHard-workingCustomer serviceCommunicationInterpersonalLeadershipCollaborationIndependence

Required

Bachelor's degree in Computer Science, IT, or related field or 10+ years of experience leading and managing a Global IT Support team within a growing biotech or pharma company.

Must have extensive experience with a scaling organization and developing process and systems to support.

Must be organized with a strategic mindset for growth and scale-able solutions.

Proven track record of driving operational excellence and implementing process improvements.

Strong technical knowledge of IT infrastructure, hardware, software, and troubleshooting methodologies.

Excellent customer service skills and a demonstrated ability to build positive relationships with diverse stakeholders a must.

Experience working in a global environment and collaborating effectively across different regions and cultures.

Experience supporting live broadcasts and high-profile events.

Strong communication, interpersonal, and leadership skills.

Ability to work independently and as part of a team.

Proficient in hardware, software and Apple, MS Office Suite, familiarity with project management tools.

Benefits

Flexible approach to where and how we work, regionally based

Competitive compensation package including bonus

Stock options and RSU awards

Employee Stock Purchase Plan (ESPP)

Flexible Vacation Policy

Generous paid holiday schedule and winter break

401(k) plan with company match

Medical, dental, and vision plans

Company-provided Life and Accidental Death & Dismemberment (AD&D) insurance

Company-provided short and long-term disability benefits

Unique offerings of pet, legal, and supplemental life insurance

Flexible spending accounts for medical and dependent care

Accident and Hospital Indemnity insurance

Employee Assistance Program (EAP)

Mental Health on-line digital resource

Well-being reimbursement

Paid leave benefits for new parents

Paid time off to volunteer

On-site, no-cost fitness center at our U.S. headquarters

Company

Insmed Incorporated

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients with serious and rare diseases.

Founded in 1988

Bridgewater, New Jersey, USA

501-1,000 employees

http://www.insmed.com

H1B Sponsorship

Insmed Incorporated has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (12)

2022 (8)

2021 (3)

2020 (4)