Sidecar Health · 16 hours ago

Director of Account Management

United States

Full-time

Remote

Lead/Staff, Director/Executive

$130K/yr - $150K/yr

8+ years exp

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Responsibilities

Drive the vision and strategic direction of Account Management in the Southeast region, ensuring its evolution aligns with Sidecar Health’s goals

Own and exceed retention goals, ensuring long-term success and client satisfaction

Oversee hiring, training, evaluation, and retention of employees within Account Management department

Develop and implement long term strategies and best practices to shape the future of Account Management

Provide leadership, strategic direction, and oversight in launching new markets

Coach and develop the Account Management team to achieve defined metrics and foster a high-performance culture

Ensure the highest level of service to group members and brokers by monitoring and improving service delivery

Track key business performance metrics to drive business results and present them to the Leadership Team

Continuously improve tools, technology, and processes to optimize team efficiency and effectiveness

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer SuccessClient ManagementStrategic PlanningTeam DevelopmentHealthcare Industry Knowledge

Required

8+ years of experience in Account Management, Customer Success or a similar role within the tech or insurance industry, with a minimum of 4+ years in a leadership position

Bachelor's Degree in Marketing, Finance, Business Administration or a related field

Strong client management relationship skills with a proven track record of success

Demonstrated experience developing and executing strategies aligned with business goals

Ability to think critically and solve complex problems efficiently

Strong interpersonal skills, with the ability to collaborate effectively across teams and influence senior leadership

Strong quantitative and qualitative analytical skills, with the ability to analyze complex data sets and generate insights

Exceptional written and verbal communication skills, with the ability to convey complex concepts to non-technical stakeholders

Proven ability to lead and develop teams, fostering an inclusive and high-performance culture

Open to travel