Stacker · 2 days ago

Director of Accounts

New York, NY

Full-time

Remote

Lead/Staff, Director/Executive

$100K/yr - $150K/yr

7+ years exp

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Responsibilities

Develop and implement strategic account plans that align with enterprise brand needs and drive increased renewal and expansion

Build and maintain strong relationships with key stakeholders for brand partners, understanding their goals, needs, and challenges.

Lead a team of Account Managers to ensure we’re delivering excellent services to our partners

Work collaboratively with Sales, Newsroom, and Operations teams to ensure we’re successfully coordinating across partner campaigns

Maintain high service level and ensure timely resolution of customer concerns and issues

Collect and analyze data to identify trends, improve retention, and drive growth

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Partner ManagementAccount ManagementCustomer SuccessRevenue TargetsDigital MarketingSEOContent StrategyTeam DevelopmentCross-functional Collaboration

Required

7+ years of experience in Partner Management, Customer Success, or Account Management role; 1-2 years of management experience preferably in high growth startups, adtech, or other tech-enabled companies

Advanced understanding of digital marketing, PR, content, SEO, and/or earned media strategies

Proven leadership track record growing existing enterprise customers through expansion and renewal

Talent for managing account relationships, navigating retention situations, and identifying red flags

Experience leading and developing a team of account managers; comfortable working collaboratively with cross-functional teams to achieve customer outcomes

Proven track record successfully achieving book of business revenue targets

Highly organized and process-oriented operator with exceptional interpersonal and communication skills

People person with low ego and a strong desire for personal growth

Strong executive presence, proven ability to build relationships with senior external stakeholders

Comfortable navigating ambiguity and working in undefined environments