American Workforce Solutions · 4 hours ago

Director of Captioning Experience

United States

Full-time

Remote

Director/Executive

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IT Services and IT Consulting

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Responsibilities

Develop and monitor key performance indicators (KPIs) to measure the effectiveness of the captioning service.

Utilize AI/ML and data-driven insights to optimize the quality, speed, and accuracy of captions.

Collaborate with cross-functional teams to ensure seamless integration and enhancement of the captioning service.

Implement a robust quality assurance program, including feedback loops and adherence to service standards for both automated and agent-assisted captioning.

Manage vendor relationships, including performance evaluations, contract compliance, and collaborative initiatives.

Stay up-to-date on industry trends, regulations, and emerging technologies.

Actively participate in industry forums and committees to represent the organization and share best practices.

Qualification

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IPCTS industry experienceCaptioning technologiesAI/ML technologiesNatural language processing (NLP)Automated speech recognition (ASR)Project management skillsProblem-solving abilities

Required

Proven experience in the IPCTS industry, with a deep understanding of captioning technologies and processes.

Strong leadership and project management skills.

Excellent analytical and problem-solving abilities.

Experience with AI/ML technologies, particularly natural language processing (NLP) and automated speech recognition (ASR).

Strong communication and interpersonal skills.

Company

American Workforce Solutions

Welcome to American Workforce Solutions! At American Workforce Solutions, we commit to providing you with world-class consulting solutions, and strategic staff augmentation across a diverse spectrum of enterprise-critical technical areas.

Founded in 2021