Swooped · 18 hours ago
Director of Central Operations
United States
Full-time
Remote
Director/Executive
$135K/yr - $155K/yr
8+ years exp
Maximize your interview chancesArtificial Intelligence (AI)Human Resources
Insider Connection @Swooped
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Lead non-Field Operations teams including vendor management and virtual property management.
Develop strategy for new verticals.
Support the broader Operations division in delivering an exceptional guest and owner experience by elevating quality standards and driving continuous improvement initiatives.
Track and move key metrics including responsiveness, operational costs, overhead costs, and customer satisfaction (CSAT and NPS).
Work closely with Product and Engineering teams to leverage technology to improve core KPIs and outcomes.
Drive cost-saving initiatives across cleaning, maintenance, and other recurring property service providers.
Willingness to travel domestically up to 15%.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
8+ years of experience, ideally at the Director level or above, with at least 3 years’ experience leading high-performing teams.
Success in high-performance cultures, whether in tech, operations, strategy, consulting, banking, or related fields.
A comfort with ambiguity that invigorates; adept in fast-paced, startup environments where change is constant, and learning is rapid.
Belief in data-driven decision making (proficiency in SQL/Excel) while also being capable of relying on intuition when data is not available.
Ability to operate strategically while also being willing to dive into the operational details.
Exceptional leadership and communication skills, with the ability to inspire, motivate, and develop high-performing teams.
Proven ability to drive operational excellence, improve processes, and deliver exceptional customer experiences.
Preferred
Willingness to travel domestically up to 15%.
Benefits
Generous equity plan (ESOP)
Employer-sponsored healthcare plans (medical, dental, vision)
Generous time off, including unlimited PTO, volunteer & mental health days, and paid parental leave
Fitness and work-from-home reimbursements
Complimentary and discounted stays at properties
Fully remote position - work from anywhere
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matt Landau
Co-Founder
Jake Dluhy
Founder & CTO
Company data provided by crunchbase
