200+ applicants

Company

Millennial Specialty Insurance · 2 days ago

Director of Corporate Technology- MSI

United States

Full-time

Remote

Director/Executive

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Financial ServicesInsurance

Hiring Manager

Dylan Throneburg

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Responsibilities

Mentor and coach the corporate technology team to enhance their skills and knowledge in various technical domains. Develop training programs and provide continuous feedback and support to foster a culture of excellence.

Design, implement, and manage efficient service desk processes to ensure prompt and effective resolution of IT issues. Monitor service desk performance, identify areas for improvement, and take corrective actions as needed.

Function as the primary liaison between the business units and the corporate technology team. Ensure clear communication and understanding of business needs, translating them into technical requirements and solutions.

Bring substantial experience in the Microsoft suite of technologies, including but not limited to Office 365, Azure, Windows Server, and SharePoint. Use this expertise to guide and support the corporate technology team in resolving complex technical issues.

Analyze and understand complex workflows within the corporate technology organization, identifying areas for improvement and efficiency gains. Implement strategic changes to streamline processes and enhance overall productivity.

Manage the on and offboarding of the corporate workforce.

Oversee application management, including patching for all corporate workstation endpoints.

Manage and maintain hardware and software asset management processes

Develop and implement policies and procedures to ensure the security and integrity of the company's corporate technology infrastructure.

Foster a culture of continuous improvement and innovation within the corporate technology team.

Ability to leverage technical knowledge to take ownership of escalations and work to resolve issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft technologiesAzureWindows ServerSharePointITILCoaching IT professionalsService desk processesContinuous improvementSecurity mindset

Required

Proven ability to coach and mentor IT professionals, with a track record of developing high-performing teams.

Extensive experience in creating and managing service desk processes, with a strong understanding of ITIL or similar frameworks.

Exceptional communication skills, with the ability to effectively bridge the gap between technical and non-technical stakeholders.

In-depth knowledge and hands-on experience with Microsoft technologies, including Office 365, Azure, Windows Server, and SharePoint.

Strong problem-solving skills and the ability to think strategically and implement innovative solutions.

Foster a culture of continuous improvement and innovation within the technology team.

Drive 'security-forward' mindset throughout team to ensure solutions are delivered as secure as possible.

Preferred

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

Company

Millennial Specialty Insurance

Millennial is focused on delivering quality insurance and protection products for the multi-family housing market. It is a sub-organization of The Baldwin Group.

Founded in 2015