PestCo · 1 day ago
Director of Customer Service
Clayton, MO
Full-time
Remote
Director/Executive
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Responsibilities
Improve PestCo’s customer service function across residential, commercial, and multi-family
Design and implement national customer service model, including centralized and dispersed functions, and harmonized roles
Establish and ensure delivery of customer service and sales training protocols for office staff
Continually review and refine full customer lifecycle, from customer acquisition through cancelation and re-marketing
Integration of future acquisitions into PestCo customer service model
Implement best-in-class expectations, KPI’s and reporting to drive improvements in customer retention and satisfaction
Qualification
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Required
Strong leadership skills: Able to support the development of a high performing results-oriented team.
Exceptional verbal and written communication skills to interact effectively with customers, colleagues, and other departments.
Ability to think strategically, develop long-term plans, and align customer service initiatives with business objectives.
Strong problem-solving skills to identify issues, develop solutions, and manage crises effectively.
Proficiency in analyzing data, tracking KPIs, and using insights to improve customer service operations and policies.
A deep understanding of customer needs and a commitment to enhancing customer experience.
Flexibility to adapt to changing customer needs, market conditions, and technological advancements.
Knowledge of customer service tools and technologies, including CRM software, help desk systems, and communication platforms.
Preferred
Midwest-based candidates preferred, but not required.
Benefits
Paid Time Off, Paid Sick Time, & Paid Holidays
Medical, Dental, and Vision Insurance
Company Provided Life Insurance
401K – Employer Match
Health Savings Account (HSA) - Automatic Employer Contribution
Flexible Spending Account (FSA), Dependent Care FSA
Voluntary Life Insurance (Employee, Spouse & Child)
Voluntary Short-Term and Long-Term Disability
Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
Employee Assistance Program
PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
Educational Resources and Training provided on-the-job.
Company
PestCo
PestCo Holdings, LLC (PestCo) acquires high-quality pest control companies and helps them reach their full potential.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-11-02Acquired
Leadership Team
David LeResche
President & Chief Operating Officer
Company data provided by crunchbase
