PrescriberPoint · 5 hours ago

Director of Customer Success

United States

Full-time

Remote

Director/Executive

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Health CarePharmaceutical

Hiring Manager

Lawler Kang

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Responsibilities

Build, maintain, and grow thoughtful relationships with our top-tier pharmaceutical manufacturing clients at multiple touchpoints by providing exceptional proactive and preemptive service.

Monitor and analyze clients' accounts and usage patterns, and collaborate with clients to identify opportunities for upselling, cross-selling, process improvements, product enhancements, and additional brand penetration and closure.

Conduct regular check-ins with clients to solicit feedback, address issues, provide updates, and ensure their needs are being met.

Collaborate with internal teams to develop and implement strategies and tactics to improve client satisfaction, retention, product features and quality, and sales and marketing efforts.

Provide product training, onboarding, and support to clients as needed.

Develop and maintain a deep understanding of our products, our development roadmap, and the needs of our current and target clients.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account managementCustomer success managementEx-management consultingUnderstanding complex technologiesRetention strategiesCollaboration skills