Director of Customer support @ Confidencial | Jobright.ai
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Confidencial ยท 2 hours ago

Director of Customer support

positionNew York, NY
timeFull-time
remoteRemote
seniorityDirector/Executive
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Actively Hiring

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Responsibilities

Oversee and manage the customer support team
Ensuring high levels of customer satisfaction
Handling customer service inquiries
Providing technical support
Analyzing customer data to improve support processes

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportTechnical SupportData-driven DecisionsCRM ToolsHelpdesk Software

Required

Customer Support, Customer Satisfaction, and Customer Service skills
Analytical Skills
Technical Support
Excellent communication and interpersonal skills
Experience in leading a customer support team
Ability to make data-driven decisions
Problem-solving and conflict resolution skills
Knowledge of CRM tools and helpdesk software

Company

Confidencial

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people-size2-10 employees

Funding

Current Stage
Early Stage
Company data provided by crunchbase
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Orion

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