200+ applicants

Company

Phil, Inc. · 8 hours ago

Director of Engineering-Growth & Support

United States

Full-time

Remote

Director/Executive

10+ years exp

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Hiring Manager

Alex Maher

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Responsibilities

Understand the PHIL platform capabilities, architecture and gaps end-to-end to create a playbook to launch new clients or programs in to the platform efficiently and also improve the process of the launch

Work with Solutions Architects to come up with an efficient ways to solve client customization request or program rule changes based on the understanding of the platform

Hire and build an exceptional team to lead this function. Also, mentor, grow and retain them to deliver consistent outcome for the function and the business

Understand, develop and implement a playbook to monitor the platform, handle bugs/escalations, and answer questions to not only unblock patients and clients but also help solve the gaps by triaging, prioritizing and working with the platform team

Client-focused – recognizes that meeting client needs and delivering successful outcomes is essential to keeping PHIL’s business and our mfr’s businesses thriving.

Able to adapt and plan around shifting priorities and requirements to set the expectations and communications to deliver the right outcome for the clients.

Maintains a strong focus on ensuring the quality and accountability of their team's work. This is crucial because poor execution on client requests or implementations can quickly lead to errors, which is the fastest way to erode client trust.

Takes deadlines very seriously - it helps PHIL build client trust and credibility by helping the team deliver on time.

Able to be client facing and support in meetings like QBRs or escalations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Health-tech sector experienceWorkflow engines knowledgeEngineering Support & OperationsComputer Science degreeClient managementProject management

Required

Bachelor's degree in Computer Science or a related field or equivalent experience

10+ years of progressive experience in this similar role, preferably within the health-tech sector, large enterprise applications

Deep knowledge of workflow engines or applications with high level of configurations and variations across clients

Experience working with clients and outcome driven to drive solutions for a positive outcome in dynamic environments

Experience handling Engineering Support & Operations with technical knowledge of the tools used, methodologies and processes followed

Experience with managing large projects with multiple dependencies and stakeholders and also creative around identifying bottlenecks and road blocks

Preferred

Hands on experience with building the system in the recent job or in the near past

Benefits

Ground floor opportunity with one of the fastest-growing healthtech startups

Competitive compensation including stock options

Full benefits (medical, dental, vision)

401(k) contribution opportunity

Solving a problem that matters

Company

Phil, Inc.

Phil helps retail and specialty-lite brands accelerate patient access, provider engagement, and brand outcomes through technology.

Founded in 2015

San Francisco, California, USA

51-200 employees

https://www.phil.us

H1B Sponsorship

Phil, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (4)

2022 (6)

2021 (9)

2020 (2)