Wrapbook · 1 day ago
Director of Film and TV Operations and Success
United States
Full-time
Remote
Director/Executive
$148K/yr - $241K/yr
7+ years exp
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Responsibilities
Take full ownership of the delivery and P&L performance for our Film and Television Operations, ensuring alignment with company goals.
Drive operational excellence by optimizing the current Film and TV team and crafting a clear vision and strategy for onboarding, servicing, and payroll processing within the Film and Television vertical.
Build and scale a best-in-class onboarding function, including the creation of standard operating procedures (SOPs), development of customer-facing resources, and establishment of measurable key performance indicators (KPIs) to ensure success and scalability.
Partner with cross-functional teams—Sales, Marketing, and Product—to align customer success strategies with broader organizational objectives, defining and continuously monitoring KPIs to track progress.
Lead, mentor, and inspire a diverse team, including Implementation Specialists, Production Accounting Specialists, Customer Success Managers, and Paymasters, fostering a culture of excellence, collaboration, and high performance.
Collaborate across departments to implement new processes, systems, and tools that enhance efficiency and drive innovation across all FTV functions.
Build strong relationships with key customers, ensuring our service delivery meets their unique needs and consistently provides a concierge-level experience that sets Wrapbook apart.
Qualification
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Required
7+ years of experience in a customer facing leadership role, preferably in the financial technology industry.
Strong leadership and team management skills, with a track record of building and developing high-performing teams.
Exceptional interpersonal and communication skills, with the ability to engage and influence customers and stakeholders at all levels.
Strategic thinker with a deep understanding of the film & tv entertainment industry required.
Analytical mindset, with the ability to leverage data and metrics to drive informed decision-making.
Customer-centric approach and a passion for delivering exceptional customer experiences.
Proven ability to manage multiple teams and priorities and thrive in a fast-paced, dynamic environment.
Bachelor's degree in business, marketing, or a related field
Preferred
Film and TV Union Payroll experience
Experience working with Gainsight and/or Salesforce
MBA preferred
Benefits
Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1500 towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service
Company
Wrapbook
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cameron Woodward
Co-Founder
Naysawn Naji
Co-Founder
Recent News
Bowery Capital
2023-07-01
2023-03-13
Company data provided by crunchbase
