Convergint · 4 hours ago
Director of Operations - Remote Services
United States
Full-time
Remote
Director/Executive
$149K/yr - $245K/yr
10+ years exp
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Responsibilities
Execute and Build Remote Services Strategy Lead a multi-functional, collaborative team to design, execute, and continuously enhance a comprehensive strategy for Managed, Remote, and Professional Services aligned with Convergint’s business objectives.
Planning and Financial Management Create, gain approval for, and execute the annual business plan, building and operationalizing remote services to achieve revenue and profitability goals. Adjust and modify business plans and budgets throughout the year as necessary, with ultimate accountability for achieving the organization’s financial objectives.
Budgeting and Resource Allocation Develop and secure sign-off for all departmental budgets. Approve and control remote services expenditures and ensure proper maintenance of all assets.
Customer and Colleague Satisfaction Manage and monitor customer satisfaction levels, providing interventions as needed to maintain high standards of service. Monitor and maintain colleague satisfaction, ensuring a positive work environment aligned with Convergint’s culture.
Collaborate and Develop Processes Engage with local offices, regional and vertical leaders, and global accounts to create processes and systems that ensure consistent interactions with business units and customers, ultimately supporting scalable global execution.
Foster Customer Relationships and Drive Value Build trust-based relationships with clients, positioning Convergint as a partner that consistently meets customer needs with exceptional service delivery.
Optimize Operational Excellence and Resource Management Ensure that all business operations—including service delivery, project management, risk management, and human resources—are conducted in compliance with established best practices, processes, and policies. Optimize resource allocation, maintain quality standards, and efficiently implement large-scale customer solutions.
Ensure Financial Performance and Scalability Oversee profitability for Managed, Remote, and Professional Services, identifying opportunities for cost optimization and sustainable revenue growth.
Services Development Continuously refine the services portfolio to stay ahead of emerging technologies and adapt to evolving customer needs and CTC needs, delivering industry-leading solutions.
Manage Proactive System Support Oversee teams responsible for proactively supporting and monitoring customer systems and fulfilling contractual obligations.
Contractual Authority and Issue Resolution Hold decision-making authority on contracts, manage intake and fulfillment of all remote services business, and lead issue escalation and resource allocation efforts to ensure high service quality and customer satisfaction.
Performance Management and Team Development Conduct performance management throughout the year, including annual evaluations and salary planning. Recruit, cultivate, and inspire a talented, diverse team, building an inclusive environment that supports growth, accountability, and excellence.
Define and Track Key Performance Metrics Establish performance metrics that drive data-informed strategic decisions, measure service effectiveness, and support continuous improvement.
Compliance and Safety Adherence Adhere to and promote all safety programs in place at Convergint across all locations, ensuring a safe work environment for all team members.
Company Representation and Culture Alignment Present a professional image of Convergint and act as an ambassador both internally and externally. Promote and manage the organization consistent with Convergint’s published Values and Beliefs.
Implementation of Company Strategies Successfully implement and communicate business strategies as initiated by the CEO, President, or Executive Vice President, ensuring alignment with the company’s broader goals.
Qualification
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Required
10+ years of leadership experience in large-scale Managed, Remote, and Professional Services, preferably with profit-and-loss (P&L) accountability.
Extensive knowledge of managed services best practices, current industry trends, and emerging technologies.
Proven success in guiding customer-centric organizations with experience working closely with senior executives and cross-functional teams at all organizational levels.
Strong capability in prioritizing business and customer needs, resolving complex issues, and fostering continuous improvement.
A collaborative and inspiring approach to leadership that promotes engagement and drives high performance.
Focus on growth and continuous improvement, elevating the standards of service delivery.
Leadership marked by a commitment to accountability, empathy, and delivering outstanding results for clients and teams.
Proficiency in Microsoft Office (Outlook, Project, Excel, Word, PowerPoint).
Strong understanding of the local market and industry.
College degree, trade school, or equivalent experience.
10+ years in Business/People Management with a preference for leadership experience in large-scale Managed, Remote, and Professional Services, preferably with P&L accountability.
8 years in Financial Management, Sales Management, Operations/Project Management.
Preferred
Technical diploma and/or trade experience preferred.
Bachelor’s degree in management desirable.
Knowledge in Electronic Security, Fire Alarm & Life Safety, Healthcare Technologies, Communications, and Building Automation industries.
Benefits
Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life Insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition Reimbursement
Competitive Salary and Compensation Plan
Vehicle Reimbursement Plan
Corporate Social Responsibility Day
And much more…
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
10001+ employees
H1B Sponsorship
Convergint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (3)
Funding
Current Stage
Public CompanyTotal Funding
$66.7M2021-12-16Post Ipo Equity
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2024-04-10
Business Wire
2024-02-19
Colorado Community Media
2023-12-26
Company data provided by crunchbase
