Everise · 3 hours ago

Director of Operations

United States

Full-time

Remote

Director/Executive

$130K/yr - $175K/yr

7+ years exp

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Teresa Hastings

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Responsibilities

Monitor, track and evaluate Operation’s performance based on pre – determined Key Performance Indicators (KPI’s) and provide personal ongoing support and feedback to Managers to ensure all client deliverables are met and Everise standards are adhered to

Establish and maintain a strong virtual presence by engaging regularly with managers, supervisors, and associates through video calls, chat platforms, and other communication tools to ensure team engagement, productivity, and seamless system functionality in a remote work environment.

Create an environment that makes Everise an employer of choice in the local market

Manage functional direct and dotted-line areas to include Human Resources, Recruitment, Training, Quality, Technology, Facilities and Security to insure that local expectations are clear and deliverables are met

Coordinate with Functional Heads to ensure that underperforming Managers meet expectations through the creation and implementation of written action plans

Responsible for upward and downward communication both internally and as required to the client

Participate in associate and supervisor selection and interviewing process

Interact with clients demonstrating engaged leadership and detail orientation

Qualification

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Managerial experienceOperational experienceSenior leadership experienceAdministrative experienceCall center experienceMultitasking abilityCustomer centricity