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Company

Benchmark Hospitality at DU · 6 hours ago

Director of Owner Relations

United States

Full-time

Remote

Director/Executive

$130K/yr - $150K/yr

5+ years exp

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Hospitality

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Responsibilities

Support the Company’s Owner Relations Strategy to provide updates on property performance and address any issues that may arise.

Collaborate with various departments, including property management, maintenance, and accounting, to ensure that owner needs are met.

Maintain accurate and up-to-date records of owner communications and interactions.

Assist in the development and implementation of strategies to improve owner satisfaction and retention.

Conduct regular surveys and gather feedback from owners to identify areas for improvement.

Attend owner meetings and events as needed to help build relationships and address any concerns.

Coordinate at least two owner events per year in coordination with the Executive Committee, Business Development, and Operations leads.

Monitor property contract expirations and renewals for pro-active approach to extension.

Flag any high-risk relationship, operational performance inclusive of performance tests, or contract matters.

Stay informed about industry trends and best practices in owner relations to continuously improve our processes and services.

Develop, implement, and manage ownership CRM for the company and ensure the company fully utilizes the tool.

Qualification

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Hospitality leadershipMicrosoft OfficeProperty management softwareReal estate lawsSituational leadershipHospitality operationsRelationship managementCustomer-focused problem-solving

Required

Bachelor's degree in business administration, hospitality, or a related field.

Excellent communication and interpersonal skills.

Strong organizational and time management abilities.

Ability to work independently and collaboratively in a fast-paced environment.

Proficiency in Microsoft Office and property management software.

Knowledge of real estate laws and regulations.

A proactive and customer-focused approach to problem-solving.

Travel to properties as necessary.

Minimum of 5 years in hospitality leadership delivering consistent strong results; multiple diverse experiences serve to strengthen a candidate’s profile.

Four-year college degree required, Master’s degree would strengthen a candidate’s profile.

Proven success in situational leadership, motivation, leading change, team building and accountability to achieve breakthrough performance across the organization.

Must possess a strong capability to analyze information, understand and identify opportunities for improvement.

Strong organizational and problem-solving skills along with an ability to prioritize work to achieve maximum performance from available resources.

Thorough understanding of best practices in hospitality operations.

Ability to establish and maintain excellent relationships with C-level executives internally and externally to advance Company performance and capabilities.

Excellent communication skills and ability to marshal resources to achieve company goals and objectives.