Lotus Interworks · 4 hours ago

Director of Revenue Retention

United States

Full-time

Remote

Director/Executive

5+ years exp

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Responsibilities

Develop and implement comprehensive retention strategies to minimize customer churn and maximize recurring revenue.

Lead initiatives to increase customer engagement, satisfaction, and product adoption.

Analyze customer behavior patterns and retention metrics to identify actionable opportunities for improvement.

Collaborate with Product, Marketing, and Customer Success teams to enhance the overall customer experience.

Create and maintain accurate revenue forecasting models with a focus on retained revenue.

Design and implement early warning systems to identify and address at-risk accounts proactively.

Lead customer outreach programs to strengthen relationships and foster loyalty.

Establish and monitor KPIs and reporting frameworks to evaluate retention success and inform strategic decisions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Revenue retentionCustomer successData analysisSaaS experienceStakeholder managementCross-functional collaborationRetention analytics toolsCRM platformsAI/ML industry experienceDigital marketing experienceAdvanced degreeStartup experienceAI-driven products familiarity