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Company

VRC Investigations · 1 day ago

Director of Surveillance Operations

California, United States

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

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Responsibilities

Responsible for the performance of assigned regional managers and their teams

Accountable for the quality of work product delivered to all customers

Understands the goals and objectives of the customer

Responsible for customer reporting and at customer requested cadence, as needed

Responsible for customer stewardship meetings, as needed

Ensures briefs, summaries and final reports on all assigned files are accurate and timely

Makes proper adjustments for continued efforts when setting the investigator up for success

Ensures invoicing is accurate

Manage workload for various queues

Track and report on investigative statistics

Ensure standard operating procedures are followed

Support projects and initiatives as necessary

Provide quality customer service through routine interaction with our internal &/or external customers

Provide leadership to manage performance, coach and counsel, as needed

Is responsible for maintaining proper staffing levels, selection and hiring

Managing to financial goals as set out for the department

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Surveillance investigationsInvestigative operationsStrategic planningCustomer relationship managementCoachingMS WordMS PowerPointMS Excel

Required

Bachelor’s degree or equivalent experience required

5+ years of experience in surveillance investigations or a related field

Demonstrate high knowledge of investigative operations including mobile, covert, and stationary surveillance

Demonstrated success leading teams, recruiting new talent, retaining high performers, and coaching/developing team members to excel

Ability to develop and implement a strategic plan to grow the business

Ability to translate customer needs and desires to a product roadmap and specific service delivery metrics that can be achieved consistently

Ability to manage key/strategic accounts in a proactive way that demonstrates value and ensures client retention and growth

Strong written and oral communication skills; demonstrated proficiency with current business applications including MS Word, MS PowerPoint, and MS Excel

Strong analytical skills, high attention to detail, and objective decision-making abilities

Thrive in a dynamic work environment where every day is different and presents new challenges

Benefits

Travel and business expense reimbursement

Medical

Dental

Vision

Disability benefits

Paid vacation

401K/Profit Sharing retirement plan

Company

VRC Investigations

VRC Investigations, part of the Alpine Intel suite of services, is the leading national provider of investigative and insurance fraud solutions in the U.S.

Founded in 1995

Denton, Texas, USA

501-1000 employees