RiskSolutions ยท 9 hours ago
Director of Technical Documentation
Alpharetta, GA
Full-time
Remote
Director/Executive
7+ years exp
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Responsibilities
Manage and mentor a team of technical writers, inspiring and motivating others to high performance.
Ensure high-quality documentation and consistency across all products within the business portfolio.
Develop and implement long-term strategies for the technical writing team that considers the functional strategy, standards of excellence, and accessibility while aligning with the outcomes of a Product Operating Model.
Build relationships with colleagues outside of the department to understand the challenges facing other business functions and areas.
Network and evangelize team capabilities in order to identify new opportunities to accelerate commercial success.
Collaborate with product managers, engineers, and other stakeholders to gather information and ensure accurate and comprehensive documentation.
Lead initiatives that prioritize customers and enhance the documentation user experience.
Drive the adoption of best practices and continuous improvement in technical writing and documentation within the team.
Utilize data and analytics to assess and prioritize documentation initiatives, ensuring that resources are allocated effectively to meet the most critical business and customer needs.
Continuously explore and evaluate new tools and technologies, including Generative AI, to enhance the efficiency and effectiveness of the technical writing team.
Qualification
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Required
Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field.
Minimum of 7-10 years of experience in technical writing, with at least 3-5 years in a managerial role.
Proven ability to enable winning teams by managing, coaching, and developing a team.
Strong understanding of technical concepts and the ability to translate them into clear, concise documentation.
Excellent written and verbal communication skills.
Preferred
Experience in the risk solutions or related industry.
Knowledge of content management systems and documentation tools.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Experience working within a product-led organization and familiarity with Product Operating Models.
Benefits
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Company
RiskSolutions
RiskSolutions is an insurance brokerage firm for medium-sized companies and non-profit organizations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
E
Ed Taylor
CEO
Company data provided by crunchbase
