G2 · 10 hours ago

Director of Technical Product Consulting

Remote (United States)

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

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Responsibilities

Lead the strategic development and implementation of technical consulting services, focusing initially on a pilot and evolving into broader, sustained solutions.

Collaborate extensively with the VP of Partnerships, Product teams, and Engineering to leverage G2’s API library for creating customer-centric solutions.

Partner with Product Marketing to define and shape pilot offerings that align with market demands and G2's strategic goals.

Design and oversee the integration of technical solutions that enhance customer engagement and satisfaction through the effective use of G2’s APIs.

Drive the recruitment and development of additional resources based on the demand and success of initial offerings.

Foster a culture of innovation and collaboration across teams to ensure that the services delivered are cutting-edge and of high quality.

Define and track key performance indicators to measure the effectiveness of the technical consulting function and adjust strategies as needed.

Qualification

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APIsIntegrationsTechnical ConsultingSolution DevelopmentAccount ManagementTechnical SupportRubyJavaScriptWeb ArchitectureLogging ServicesInstrumentation ServicesSoftware ArchitecturesMotivating StakeholdersB2B Software SolutionsMartech KnowledgeSalestech KnowledgeData ArchitectureSigma

Required

5+ years of engineering, with a strong understanding of APIs and integrations to drive early-stage technical consulting efforts in collaboration with product and marketing.

5+ years of experience working with Enterprise customers in areas such as technical readiness, solution development, account management, and technical support (on-premise and remote).

Consultation experience with customers where you can help guide them forward with G2’s platform, data, or partnerships that might be unique to their own specific business footprint.

Able to translate and document specific needs and requirements to the product and engineering team.

Proficient in multiple languages, preferably Ruby and JavaScript, with a core understanding of web architecture and experience in logging and instrumentation services.

Deep knowledge of software architectures and best practices across languages.

Strong presentation and evangelism skills, with experience leading through events and customer engagements.

Proven ability to motivate and guide internal and external stakeholders.

Thrives in a fast-paced, growing team environment, excelling under pressure and eager to take on responsibility.

Preferred

Bachelor’s Degree in Computer Science or related field and experience

Hands-on experience solving B2B Software customer problems

Consulting and/or Professional Services experience

Experience and knowledge around Martech and Salestech

A strong grasp of web/data architecture, expertise in logging and instrumentation services, and familiarity with tools like Sigma. A demonstrated ability to implement scalable, efficient solutions and optimize systems for performance and reliability will set a candidate apart.