Velocity, A Managed Solutions Company · 5 hours ago
Director of TEM Platform Development
United States
Full-time
Remote
Director/Executive
10+ years exp
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Responsibilities
Develop and execute the company’s vision and strategy for the Telecom Expense Management division, aligning with business objectives and market trends.
Determine optimal operating model for onshore, near shore, and offshore delivery of services and application development (Required).
Optimize team design across pre-sales, data gathering, QA, customer support, development, and bill payment.
Oversee the design, development, and optimization of TEM solutions, ensuring they address clients’ needs, increase efficiency, and deliver cost savings.
Platform development roadmap and buildout (Required).
Lead efforts to grow the TEM business by identifying new markets, developing partnerships, and driving sales and revenue.
Collaborate closely with the sales team to expand the client base and maximize customer satisfaction.
Provide sales support during the pursuit process.
Lead new client onboarding and migration from existing TEM provider to Velocity.
Drive best practices for data gathering and classification and ingestion into platform.
Engage directly with client leaders and project managers for successful and complete implementation.
Foster strong relationships with key clients, ensuring service delivery excellence, satisfaction, and the expansion of services.
Proactively manage customer feedback and implement improvements to enhance client experience.
Build, mentor, and lead a high-performing TEM team.
Foster a culture of collaboration, innovation, and continuous improvement across the department.
Lead developers, QA, Analyst and customer support team members in the fulfillment of our services.
Managing bill payments team on behalf of the clients.
Manage the P&L for the TEM division, ensuring profitability and cost efficiency.
Continuously assess and improve operational workflows to optimize costs and resource allocation.
Ensure that all TEM operations comply with industry regulations and standards.
Proactively manage risks related to telecom contracts, cost management, and service delivery.
Deliver Inventory audits and assessments in sales cycle.
Stay informed on industry trends, emerging technologies, and competitive landscape.
Adjust strategies to maintain a competitive edge and introduce innovative solutions to the market.
Qualification
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Required
Bachelor’s degree in Business, Information Technology, Telecommunications, Engineering or a related field (MBA preferred).
10+ years of experience in Telecom Expense Management or telecommunications, with at least 5 years in a senior leadership role.
Deep understanding of the market, current vendor offerings, market forecast, and managing customer expectations/insights on this space.
Experience with Platform development roadmap and buildout.
TEM application development & management experience.
Onshore/nearshore/offshore delivery experience.
Significant Client Management Experience.
Strong understanding of telecom contracts, vendor management, and cost optimization strategies.
Proven track record of driving business growth and leading cross-functional teams.
Excellent leadership, communication, and interpersonal skills.
Analytical and problem-solving mindset with the ability to think strategically.
Financial acumen, including P&L management and budget oversight.
Determine optimal operating model for onshore, near shore, and offshore delivery of services and application development.
Platform development roadmap and buildout.
Preferred
Experience in SaaS-based telecom solutions.
Knowledge of global telecom markets and regulatory environments.
Expertise in digital transformation and process automation within the telecom sector.
Benefits
Medical, Dental, Vision
PTO & Paid Holidays
401K – with Employer Match
Paid Parental Leave
Company provided Life Insurance, Short/Long-Term Disability
Supplemental Benefits Available
Company
Velocity, A Managed Solutions Company
Founded in 2005, Velocity is a technology managed solutions provider for voice, data, wi-fi, POTS IN A BOX®, Free-to-Guest TV and the Global Expense Management (GEM) platform, among others, supported by a proprietary network backbone across 21 fully redundant fiber data centers for multi-location enterprises across multiple industries.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Kiley
Chairman and Chief Executive Officer
Betty Ong
CFO
Company data provided by crunchbase
