Cloud5 Communications · 4 hours ago

Dispatch Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Maximize your interview chances

Call CenterHospitality

Insider Connection @Cloud5 Communications

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Lead and supervise the dispatch team, providing guidance, training, and performance evaluations to ensure high levels of productivity and efficiency.

Develop and manage schedules for service calls, maintenance requests, and installations, ensuring optimal resource allocation and timely completion of tasks.

Act as a point of escalation for client issues, resolving complaints and ensuring customer satisfaction through effective problem-solving and communication.

Identify and implement process improvements to enhance dispatch operations, reduce response times, and increase overall service quality.

Monitor and analyze dispatch performance metrics, generating reports for senior management and identifying areas for improvement.

Work closely with the Director of Client Success and other departments to ensure seamless coordination and delivery of services.

Ensure all dispatch activities comply with company policies, industry regulations, and safety standards.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Dispatch SoftwareTeam ManagementMicrosoft Office Suite

Required

2-3 years of experience in a dispatch or logistics role, with at least 1-2 years in a supervisory or management position.

Bachelor's degree in Business Administration, Logistics, or a related field preferred. Relevant work experience may be considered in lieu of a degree.

Strong leadership and team management abilities.

Excellent organizational and multitasking skills.

Effective communication and interpersonal skills.

Proficiency in dispatch software and Microsoft Office Suite.

Problem-solving and conflict resolution skills.

Ability to work in a fast-paced, dynamic environment.

Customer-focused mindset with a commitment to service excellence.

Detail-oriented with a high level of accuracy.

Proactive and adaptable to changing priorities.