WEX · 3 hours ago
Dispute Analyst 2
Maine, United States
Full-time
Remote
Entry, Mid Level
$45K/yr - $60K/yr
2+ years exp
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Responsibilities
Process chargebacks/disputes through all required phases of the scheme cycles accurately and within the required timeframes.
Ensure appropriate tracking, handling and documentation of dispute records.
Adhere to all scheme chargeback/dispute rules and guidelines, modifying processes in a timely manner, as needed, to respond to scheme rule changes.
Adhere to all WEX defined policies, procedures and controls related to Dispute Management.
Support the development, documentation, implementation and execution of chargeback/dispute best practices.
Correspond with customers via email to address inquiries and help resolve issues.
Collaborate with Account and Client Relationship Managers to ensure customer satisfaction.
Assist with preparation of external chargeback/dispute reporting and scorecards for our large, strategic customers.
Work closely with customers to implement and enhance processes for submitting and managing disputes.
Provide education to customers about WEX chargeback/dispute processes and Mastercard/Visa rules and regulations.
Meet or exceed performance and productivity targets consistently.
Support system enhancements and process improvement initiatives.
Qualification
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Required
College degree and/or 2-4 years equivalent experience in the financial/payment services industry.
Familiarity with general accounting principles and practices.
Excellent written and verbal communication skills, analytical skills and organizational skills.
Results-driven, detail oriented and self-motivated.
Intermediate or high proficiency required with web based applications, G-suite, and/or MicroSoft applications.
Professional in nature; ability to work well under pressure and tight timelines.
Excellent critical thinking, problem-solving, and decision-making skills.
Excellent time-management, goal setting, and prioritization skills.
Ability to collaborate with partners across all levels of the organization.
Ability to operate calmly and effectively within a fast-paced, complex and changing environment.
Excellent interpersonal and customer service skills with the ability to process information and maintain dialogue with multiple teams.
Preferred
Previous chargeback and dispute process management within the major card brands (Mastercard and Visa).
Demonstrated project management capabilities.
Experience with the identification and execution of process improvement initiatives.
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
5,001-10,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400MKey Investors
Warburg Pincus
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
2005-02-16IPO· undefined
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
David Cooper
CTO
Recent News
2024-10-24
2024-10-24
Company data provided by crunchbase
