Be an early applicantLess than 25 applicants

Company

Amazon · 6 hours ago

DLS Sr Work Wellness Coach, Specialty Accommodation Services

United States

Full-time

Remote

Mid, Senior Level

$58K/yr - $124K/yr

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Responsibilities

Provide disability coaching, resource referrals, information, and support to employees with qualifying conditions, as well as relevant supervisors, Human Resources, and other partners to support Amazon’s retention efforts

Identify individual support needs and barriers related to disability, as well as learning and communication style.

Creating coaching plans outlining frequency, duration, and scope of coaching activities tailored to individual needs. Support needs could include: improving communication, organization, planning, workload management, etc.

Problem-solving or role-playing scenarios for stressful work situations and self-advocacy

Improving work habits, creating systems and routines, and creating tools for handling day-to-day stressors

Maintain a high level of communication with all stakeholders: Accommodation Consultants, HRBPs, hiring managers, third party vendors, and other members of the Disability and Leave Services team

Make accommodation recommendations and refer employee to appropriate internal and external resources

Research relevant training topics and conduct training for DLS team members, HRBP’s, and hiring managers as needed

Assist in tracking trends related to case types and employment classifications to aid in new program initiatives

Provide consultation and supervision to team members on complex and escalated cases

Supports the leadership team by demonstrating understanding of customer needs and expectations as well as ensuring performance objectives are met

Stay current on legislation and national, state and local issues affecting employees with disabilities as well as evidence-based best practices for coaching

Utilizes case-driven data and metrics to inform on trends and best practices for case management within specific disability types

Drive process improvements to improve employee experience and program outcomes

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Disability coachingCase managementADAVocational RehabilitationMicrosoft OfficeInvestigative workPolicy developmentConfidentiality standards

Required

Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience

Knowledge of Microsoft Office products and applications

Demonstrated ability to collaborate effectively with a diverse set of multi-level stakeholders and drive appropriate solutions

Knowledge of federal and state disability laws and resources

Excellent customer service and communication skills, both verbal and in writing.

Strong problem solving, critical thinking, time management and priority setting skills

Ability to build rapport and communicate effectively with all levels of business contacts

Ability to diagnose problems, identify and drive appropriate solutions

Demonstrated ability to deal with confidential information, including sensitive human resources situations (performance coaching, delivering disciplinary plans, etc.)

Experience working with Vocational Rehabilitation and government programs

Experience with coaching or providing direct support to individuals with disabilities

Preferred

Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation

Experience developing policies and supporting documentation

Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Benefits

Full range of medical, financial, and/or other benefits

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)