RunPod · 10 hours ago

Documentation Manager

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $150K/yr

5+ years exp

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Responsibilities

Build out and lead a team of technical writers, fostering their growth and expertise.

Ensure users can get answers to their questions via product and API documentation, sample code, and conceptual guides.

Work cross functionally with other teams at RunPod to make sure that we have the right docs and sample projects to help folks get started and stay successful.

Understand our user personas and advocate for their needs in order to deliver great documentation

Own and develop the long-term roadmap for user-facing and partner documentation at RunPod

Ensure technical accuracy and adherence to style guides in all documentation produced by the team

Contribute to the docs as needed to improve our developer experience - all managers at Runpod are expected to roll up their sleeves!

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

API DocumentationContent StrategyTechnical WritingDocusaurusInformation ArchitectureCurriculum DevelopmentManagement ExperienceDeveloper EducationContent MarketingRemote Team Collaboration

Required

Empathy. To be successful in this role, you'll need to understand and take ownership of user pain points as if they were your own.

5+ years of experience in technical writing, content strategy, developer education, or a related field, with at least 2 years of management experience on a technical writing, developer relations, or content marketing team.

An extensive portfolio of content that you've written, including product documentation and API/SDK documentation. Bonus: Show us content that was written for audiences of varying technical skill.

Experience with information architecture, curriculum development, and CMS/LMS tools. (We use Docusaurus)

Experience working cross-functionally with remote and hybrid teams.

Successful completion of a background check.