Grifols · 5 hours ago

Donor Center Application User Support Analyst

Opelika, AL

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Support requests to resolve BECS / Application data incidents and functional questions

Adhere to data incident resolution procedures

Provide support to configuration team to implement changes

Maintain and track work request and established turnaround time

Resolve requests and or coordinate solution with internal or third parties

Continue to build and develop and administrative working knowledge of application function and configuration capability

Assemble necessary updates and reports and provide to supervisor

Flexibility with work schedule and able to work periodic late nights or be on call weekends if necessary

Responds to support requests, delivers on change requests, liaisons with internal teams & vendors to complete tasks and supports / implements change

Perform other job-related duties as assigned

Qualification

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Application supportData incident resolutionPlasma collection applicationsProcess managementQuality systems