Be an early applicantLess than 25 applicants

Company

eBay · 1 day ago

eBay Customer Service Representative

Melbourne, FL

Full-time

Remote

Entry Level

$20/hr - $20/hr

2+ years exp

Maximize your interview chances

AuctionsE-Commerce

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @eBay

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts

Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller

Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages

Apply own judgment in certain cases to proactively find a resolution when not immediately available

Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.

Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday

Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers

Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.

Able to deliver extraordinary impact. You start by being excellent at the basics and going above and beyond for our people, customers, and partners

Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights

Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call center experienceCustomer service experienceDigital proficiencyE-commerce software

Required

2+ years of call center or relevant customer service experience

A stellar communicator, with high level of empathy and emotional intelligence

Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches

You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations

Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages

Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Must Be Located in Florida.

Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults

Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours

Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)

Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload

Benefits

Benefits on Day 1 (Medical, Dental, Vision Insurance)

16+ Days of Paid Time Off

EBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay

Teammates receive quarterly performance bonuses and yearly performance raises

Company

eBay

Glassdoor

4.0

eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories.

Founded in 1995

San Jose, California, USA

10001+ employees

https://www.ebay.com/

H1B Sponsorship

eBay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (571)

2022 (766)

2021 (755)

2020 (968)