myGwork - LGBTQ+ Business Community · 2 days ago

eBay Customer Service Representative

Florida, United States

Full-time

Remote

Entry Level

$20/hr - $20/hr

2+ years exp

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Responsibilities

Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts

Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller

Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages

Apply own judgment in certain cases to proactively find a resolution when not immediately available

Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.

Qualification

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Call center experienceCustomer service experienceHigh empathyDigital proficiencyE-commerce software knowledge

Required

2+ years of call center or relevant customer service experience

A stellar communicator, with high level of empathy and emotional intelligence

Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches

You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations

Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages

Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Must Be Located in Florida.

Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults

Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours

Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)

Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload