58 applicants

Company

athenahealth · 10 hours ago

EDI Product Support, Senior Associate

Atlanta, GA

Full-time

Remote

Mid, Senior Level

3+ years exp

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Enterprise SoftwareHealth Care

H1B Sponsor Likely

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Responsibilities

Troubleshoot & resolve client and vendor issues via CRM through information gathering, documentation research and cross-functional collaboration

Build relationship and communicate with our clients and vendors through calls, emails, WebEx and Salesforce to understand the full scope of reported issues, provide accurate resolutions and provide extensive testing of workflows

Provide training and feedback to internal teams including our AHI teammates, other complex issue resolution case teams, the CSC, the Salesforce Case Process team, and Development teams.

Proactively seeks to automate and improve existing internal operational processes

Update internal documentation with knowledge garnered through troubleshooting and/or interactions with development teams and vendors

Engage with key internal teams, specifically Product and R&D, to identify, develop, and support new features and functionality that best meet the needs of our clients and the broader network

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Integration designAthenaNet product workflowsCRM experienceClient escalationsDocumentation researchTraining internal teamsProcess automationCross-functional collaborationProject management

Required

Bachelor's degree (preferred: Business, Economics, Health Administration, Engineering, or Health Informatics)

3+ years of professional experience or related experience

Demonstrated ability to assume independent responsibility for various projects

Experience interacting with client escalations

Benefits

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Company

athenahealth

Glassdoor

4.0

Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems.

Founded in 1997

Watertown, Massachusetts, USA

5001-10000 employees

http://www.athenahealth.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (52)

2022 (89)

2021 (100)

2020 (67)