Be an early applicantLess than 25 applicants

Company

Amazon · 4 hours ago

Editorial Manager, Ring Customer Support

United States

Full-time

Remote

Mid, Senior Level

$64K/yr - $138K/yr

5+ years exp

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Responsibilities

Leads weekly editorial meeting to guide the Ring Customer Support content team on best practices and dynamic trends, based on data analysis.

Conducts routine audits of internal associate knowledge base and external-facing customer troubleshooting content to close gaps.

Serves as liaison between data insights and user experience leaders to ensure the most up-to-date information informs editorial strategy.

Authors Amazon documents, including strategy papers, retrospectives, and style guides to ensure the content team continuously raises the bar on user experience.

Collaborates with the Ring CS video producer and visual editor to shape strategy around troubleshooting videos and animations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Editorial experienceProject managementData analysisAmazon document writingCustomer support contentTroubleshooting resourcesCommunications degreeJournalismMarketingPublic relations

Required

Communications-related degree or work experience (journalism, marketing, public relations, etc.).

Five or more years of experience in a corporate environment in roles that required project ownership.

Preferred

Prior experience with Amazon document writing, customer support knowledge base content, and customer-facing troubleshooting resources.

Benefits

A full range of medical, financial, and/or other benefits

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)