McGraw Hill · 14 hours ago
EdTech Customer Success Representative (San Antonio)
San Antonio, TX
Full-time
Remote
Mid, Senior Level
$60K/yr - $76K/yr
5+ years exp
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Responsibilities
Leveraging McGraw Hill’s existing customer base to grow digital users through account expansion including upselling and cross-selling.
Take ownership of key performance indicators (KPIs) related to customer retention, renewal, and overall satisfaction, driving strategies to meet and exceed targets
Manage and optimize the sales pipeline using Salesforce and Gainsight on a daily basis to manage sales pipeline, track customer stages, measure pipeline velocity, and perform data mining.
Analyze data and metrics to identify trends, insights, and areas for improvement, utilizing findings to inform actions and initiatives in partnership with sales
Building strong relationships with faculty and administrators - becoming their trusted advisor for higher education course solutions and continuously identifying new opportunities to cultivate partnerships.
Ensuring effective implementation and proper use of McGraw Hill technologies, including delivering sales presentations to a variety of audiences
Partnering with commercial teams to help drive continued value of McGraw Hill products
Reviewing the customer journey, product usage, to identify next steps, taking a consultative approach in helping clients overcome issues and achieve goals
Prioritizing tasks and requests daily, weekly, and monthly to meet customer expectations and drive sales pipeline goals.
Qualification
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Required
Five plus years of sales or customer success experience including managing sales pipelines and delivering results on KPIs and quotas
Instructional Design experience in Higher Education
Instructional experience within Higher Education (professor, lecturer, or TA)
Work experience in communications, marketing, sales, account management or customer success capacity
A Bachelor’s Degree, advanced degree in education or educational technology preferred
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Ability to troubleshoot technology issues and support digital offerings
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred
Advanced degree in education or educational technology
Benefits
Full range of medical and/or other benefits
Annual sales incentive plan
Company
McGraw Hill
We are a leading global education company that partners with millions of educators, learners and professionals around the world.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-09-30Private Equity
2021-06-15Acquired
2012-03-13Private Equity
Leadership Team
Lloyd G. Waterhouse
CEO & President
Simon Allen
CEO
Recent News
2024-11-06
2024-11-06
Company data provided by crunchbase
