Grafana Labs · 10 hours ago

Education Architect (Remote, USA)

United States (Remote)

Full-time

Remote

Mid Level

$140K/yr - $180K/yr

3+ years exp

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Comp. & Benefits

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Responsibilities

Work with customers to define and scope their training needs

Plan and develop computer based training and hands-on labs for training and workshops. Use your knowledge of the Grafana stack to expand the capabilities of our hands-on exercise environments.

Deliver online and in-person sessions on the entire Grafana stack of technologies. You will also assist our curriculum development team with reviewing educational materials and our Professional Services team in building the right sandbox environments for our customers to learn in.

Plan schedules for customer training engagements, including recruiting SMEs from the Professional Services or Sales Engineering teams as needed for advanced topics

Continuously improve training content to ensure accuracy, completeness, and appropriateness for the intended audience

Provide feedback and suggestions for new or revised content from customer sessions, our community forums, and our community Slack

Continuously grow your knowledge of the Grafana stack of technologies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Solutions EngineeringGrafana StackProject ManagementSRE ExperienceCloud Architect ExperienceDevOps EngineeringSystem AdministrationVirtual Instructor-Led Training (VILT)Observability TechnologyTechnical Writing

Required

3+ years of experience working directly with customers as either a trainer or a solutions engineer/architect, including training customers on technical software, scoping customer needs, and planning training schedules

Be experienced with a variety of delivery methods, including VILT, in-person training, and open-ended Q&A sessions

Excellent presentation and writing skills and ability to clearly articulate complex technical concepts

Strong ability to learn new technologies quickly

Experience with prioritizing and managing your own projects in order to meet tight deadlines

Experience as an SRE, Cloud Architect, DevOps engineer, or system administrator