90 applicants
Ouro · 3 days ago
EFT Operations Senior Analyst
Austin, TX
Full-time
Onsite
Senior Level
3+ years exp
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Responsibilities
Provide in depth support to external banks, internal and external clients or customers, and any relevant partners, or stakeholders in regards to ACH Payment related inquiries and EFT issues.
Senior Analyst frequently serves an informal leadership role on the team and acts as the supervisor in the absence of the team’s management staff.
Delve into the minutiae of funds transfer processing, meticulously investigating and resolving exceptions and issues in money movement. They will ensure seamless financial flows for our valued customers.
Communicate with internal departments, external partners, and stakeholders resolve ACH related issues.
Provide, promote, and drive consistent, high-quality customer-focused service that exceeds established standards.
Contribute to a successful team where collaboration is the secret sauce. Their fingerprints grace every ACH success story and the successful execution of EFT and ACH money movement programs.
Senior Analysts will scrutinize and examine processes, identify bottlenecks, and propose enhancements to streamline procedures. They should look to never be complacent looking for ways to continuously recommend improvements that result in more efficient processes and procedures.
Comfortably work within a defined attendance and punctuality policy that is designed to help our customers.
Provide requested data, documentation and/or responses to internal and external Audits related to EFT and ACH Payment Operations.
Execute delegated responsibilities and any additional endeavors as the situation warrants.
Stay updated on ACH rules, regulations, and industry best practices. Provide education and training as needed to staff members on ACH processes, regulations, and best practices.
Embrace, Foster and Promote innovative thinking and forward mindset, incorporating new ideas into daily tasks and long-term initiatives.
Qualification
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Required
Familiarity with relevant software, databases, and tools used in ACH processing.
Strong customer-centric skills and experience with escalated-calls, payment issues, and delivering tough messages verbally and in writing.
Capacity to identify, research and resolve issues related to ACH payments and EFT transactions.
Skilled in working collaboratively with cross-functional teams.
Exceptional communication skills (verbal and written) to effectively interact and collaborate with internal teams, clients, and external partners.
Ability to meticulously review and validate transactional data for accuracy proficiently while maintaining a high level of execution and productivity.
Excellent organizational skills and the ability to function and drive results individually and within a team in a high-tech fast-paced environment.
Comfort with fluctuating volumes and accepting occasional schedule-changes at peak volumes.
Highly capable of navigating complex Payment related situations and making informed pivotal decisions that deliver positive impactful results.
Ability to identify and mitigate risks associated with Payment Related Money movement and EFT / ACH transactions.
In-depth knowledge of ACH processing, including rules, regulations, and transaction types.
Knowledge in using tools like Microsoft Excel or data analysis software to process and analyze ACH data.
Have the ability to work at a high level with minimal oversight and independent performance to help the company reach strategic and emerging goals.
3+ years experience in the electronic payments industry
Bachelor's Degree.
Preferred
FedWire and Swift Experience a plus.
AAP or APRP Certification a plus
Company
Ouro
Ouro offers innovative financial services and technology solutions, focusing on financial empowerment.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Frances Pinedo
COO
Sara Walsh
Director, Global Partnerships
Company data provided by crunchbase
