I Am Boundless, Inc. · 3 days ago

EHR Support Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Provide direct and indirect support to clinicians and support staff in the delivery of patient care using electronic health record (EHR) systems.

Oversee the day-to-day support of both production and test EHR platforms.

Serve as the primary point of support for EHR system users.

Application support, configuration, and testing.

Support any new or upgrade implementation module(s).

Redesign workflows, facilitate end-user application training, support go-live activities, monitor and user adoption of existing and new workflows implemented, and report findings and trends.

Provide ongoing training and support for all existing and new staff members.

Assist users in applying EHR upgrades and conversions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Electronic Health RecordsHIPAA knowledgeEHR Super User certificationNextGenMicrosoft OfficeHelp desk managementTime management skills

Required

High School diploma or equivalent

Minimum of 2 years supporting an enterprise-class Electronic Health Records system

Strong knowledge of HIPAA rules and regulations

Excellent written and oral communication skills

Strong organization and time management skills

Ability to work independently and demonstrate initiative

Preferred

Detailed knowledge of electronic health record administration

EHR Super User verified training/certification a plus

Experience with NextGen

Proficiency with Microsoft Office

Proficiency in managing a help desk portal, handling high volumes of support tickets, and efficiently resolving technical issues to meet service level agreements (SLAs)

Valid driver’s license and insurable driving record, if applicable.