Sibylline Ltd · 16 hours ago

Embedded GSOC Analyst

San Francisco, CA

Full-time

Remote

Entry Level

$69K/yr - $69K/yr

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ConsultingRisk Management

No H1B

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Responsibilities

Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service;

CCTV and Alarm monitoring escalation and triage requests;

Evaluate and process information received from all available sources, and respond with appropriate communication, analytic reporting, and incident response procedures;

Ensure all forms of communications, such as written reports, emails, phone conversations, and personal interactions are conducted in a confidential, courteous, and professional manner and documented appropriately;

Maintain knowledge of the GSOC specific standard operating procedures;

Manage physical security and control functions at designated locations;

Communicate security issues or emergency situations by escalating information to department leadership, local law enforcement, emergency services, such as EMT, Fire Departments, etc;

Participate regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies inclusive of drills and tabletop exercises; and

Engage with Sibylline Intel Ops and other embedded teams to enhance skills, knowledge and best practices, with a view to developing new intelligence products for the client.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Alarm managementIncident responseCCTV monitoringAccess control systemsSecurity applicationsMass notification systemsSocial media monitoringForeign language skills

Required

Associate or Bachelor’s Degree (Criminal Justice, Security Studies, or related fields) or equivalent work experience in fields such as security, research and analysis, investigations, or customer service

Attentive, organized, and detail oriented

A quick learner with the ability to multi-task

Comfortable working in a fast-paced environment

A strong team player with the ability to work independently as needed

Excellent written and verbal communication skills

Strong customer service skills

Flexibility and ability to work all shifts (24/7 operations), willingness to assist the team with overtime as needed

Full existing authorisation to live and work in the US