Transcarent · 18 hours ago

Employee Benefits Consultant – AI Knowledge Manager

United States

Full-time

Remote

Mid Level

$120K/yr - $135K/yr

4+ years exp

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Health CarePersonal Health

No H1B

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Responsibilities

Collaborate with client success, sales, solution managers, and client implementation teams to ensure the successful implementation of the WayFinding product for new customers. Work with Transcarent clients and clients’ benefit consultants to understand their employee benefits design and translate it into structured content for internal knowledge bases

Manage client testing and QA of AI knowledge during implementation cycles

Create, update, and continually maintain knowledge bases scoped to Transcarent clients’ benefit ecosystems and Transcarent products

Manage content change requests and support time sensitive knowledge base updates

Continually test and improve knowledge base content for AI system compatibility and performance optimization

You will work directly with product managers, engineers, and designers as a key member and SME to develop tooling to improve the AI knowledge management process

You will work directly with Machine Learning Engineers as a SME to establish automated QA systems for AI knowledge bases

You will help establish and continually improve AI knowledge management processes and standard operation procedures

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Employee Benefits ProgramsBenefits DesignContent ManagementAIMachine LearningDigital Asset Management ToolsData Analysis MethodsLarge Language ModelsCollaboration with Product TeamsClient-facing ExperienceQATesting MethodsContent ArchitectureExcelTableauMixpanelPowerBIPythonGPTClaudeGemini

Required

Bachelor’s degree or equivalent professional experience

4-6 years of experience working on global or regional employee benefits programs and related consulting services to large employers, or equivalent experience in employer total rewards teams.

Client-facing experience in benefits consulting is strongly preferred.

Experience in benefits design and management, such as experience designing and evaluating benefits packages, interpreting and communicating complex benefits plan designs and programs. The ability to read and interpret a benefit plan SPD is required.

Content management experience within tech or healthcare industries with experience in content architecture (creation, storage, retrieval and delivery systems), managing complex knowledge bases, databases or digital assets)

A strong interest in AI and Machine learning technologies, Large Language Models, and a willingness to learn about how they work and how to improve them