46 applicants

Company

AssuredPartners · 1 day ago

Employee Benefits Counselor (Customer Service Representative)

Hunt Valley, MD

Full-time

Remote

Entry Level

$43K/yr - $48K/yr

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Responsibilities

Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)

Answer and file various email questions of participants and HR contacts through multiple email boxes

Key client employee enrollment data into internet-based computer system using established office procedures

Handle diverse customer service situations between employees, employers and insurance carrier vendors in a professional manner

Process client employee changes and terminations following established office procedures

Track open carrier or client employee issues and report on progress toward completion.

Assist client contacts with general insurance rules and compliance

Review benefit communication material for accuracy and completeness.

Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.

Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.

Maintain composure and effectiveness under pressure in a deadline driven environment.

Perform other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center experienceHigh-volume work experiencePC skillsHealth plans knowledgeLife plans knowledgeDisability plans knowledgeFSA knowledgeHRA knowledge

Required

Call Center experience required

Outstanding oral and written communication skills and attention to detail

Strong Phone skills.

Strong PC skills with the aptitude to learn new systems

Preferred

High-volume work experience preferred

Knowledge of health, life, disability, FSA and HRA plans preferred

Benefits

Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days

Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options

Company match 401(k) plan – 50% up to 6%!

Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers

Opportunity to prioritize your mental health with 24/7 access to licensed therapists

Pet benefits & discounts

Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners

Company

AssuredPartners

Glassdoor

3.8

Based in Orlando, Florida, AssuredPartners stands as a global frontrunner in the insurance brokerage landscape, with special expertise in industry-specific insurance solutions for both businesses and consumers.

Founded in 2011