The Hartford · 11 hours ago

Employee Licensing Analyst

United States

Full-time

Remote

Entry Level

$42K/yr - $63K/yr

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Responsibilities

Processing: Hands-on technical work for high volume transactions. Functional team alignment will determine the specific transactional areas of accountability; contracting, employee licensing, agency/producer licensing

Responsible for reviewing data in all related databases to ensure consistency in information and compliance with company and regulatory guidelines.

Coordinate activities for all supporting tasks; new and maintenance activities associated to contracts, licenses, and appointments as applicable.

Prioritizes workload based on varying service requirements and customer needs of different activities/transactions

Monitors work performance to ensure productivity, quality and service commitments are achieved

Customer Support: Will act as a resource or contact for staff and other business partners as it relates to functions and work processes.

Host “Meet and Greet” and “Pre-Licensing” sessions with new customers and as applicable to functional accountability.

Supports employees and independent agents in gathering documents to meet licensing regulatory guidelines. May require one on one meeting sessions with licensee, leadership, and/or Employee Relations.

Manages incoming customer calls; strives for first contact resolution

Process Improvement: Identifies and actively contributes to process improvement initiatives.

Work closely with leadership on process changes and problem resolution activities.

Some project involvement relating to particular topics such as, but not limited to; licensing, appointment, legal, continuing education and market conduct analysis.

Qualification

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Insurance licensing knowledgeCognitive skillsBusiness acumenRelationship building

Required

Strong Technology and PC skills; general comfort with technology and ability to learn software systems

Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills

Demonstrated commitment to delivering best in class customer service

Strong Communication Skills (both verbal and written), Relationship Building

Strong business acumen; specifically a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done.

Independent, High level Learning Aptitude; Intellectual Curiosity

INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required.