RTI International · 20 hours ago

HR Employee Services Representative (Remote based in the US)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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ConsultingEducation

Culture & Values

No H1B

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Responsibilities

Serve as a primary point of contact for validation of new hire data to ensure accuracy and completeness before processing.

Process HR transactions accurately, including employee onboarding, data updates, and status changes.

Provide essential employee support on the Employee Services Help Desk, responding to employee inquiries promptly and courteously, addressing HR-related questions on policies, benefits, payroll, and other HR matters.

Log all employee calls and inquiries into the employee service center's ticket system, ensuring accurate and detailed documentation of each interaction.

Assist employees with basic benefits enrollment, explaining benefit plans, and providing standard guidance on benefits-related questions.

Assist with new hire orientation and onboarding.

Collaborate with the other HR department to address discrepancies and exceptions.

Maintain accurate and up to date employee records within the HR information system, ensuring confidentiality and compliance with data privacy standards.

Assist in updating and maintaining Standard Operating Procedures (SOPs), user guides, knowledge base articles, quick messages, and responses to reflect current practices and streamline processes.

Recommend process improvements to enhance efficiency and service quality.

Escalate urgent HR issues to senior team members or manager as needed.

Qualification

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HR information systemsData managementMicrosoft Office

Required

Legally authorized to work in the United States, and should not require now, or in the future, sponsorship for visa employment status.

High school diploma with 5 years of HR or Customer Support experience, or Associate degree with 2 years of relevant experience, or an equivalent combination of education and work experience.