Mutual of Omaha Mortgage · 4 hours ago
Encompass System Support Specialist
United States
Full-time
Remote
Entry Level
$50K/yr - $75K/yr
2+ years exp
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Responsibilities
Provide first-level technical support to Encompass users via phone, email, and remote desktop.
Troubleshoot and resolve technical issues related to the Encompass loan origination system.
Assist with the configuration and customization of Encompass settings to meet user needs.
Maintain and update user accounts, permissions, and access controls.
Document and track support requests, issues, and resolutions using the help desk ticketing system.
Collaborate with IT and other departments to escalate and resolve complex technical issues.
Conduct user training sessions and create training materials to enhance user proficiency.
Stay current with Encompass updates, new features, and best practices.
Qualification
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Preferred
Two years recent experience in loan origination system support experience
Previous Mortgage industry experience
Experience with Ellie Mae Encompass LOS
Bachelor’s degree or equivalent work experience
Previous system support experience
Benefits
Medical, Dental, and Vision insurance
Company paid life insurance
401K with a generous employer match
Free Legal Services
Employee Loan Program
Company
Mutual of Omaha Mortgage
Mutual of Omaha Mortgage specializes in sales, training, marketing and mortgage advisory services.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Torrey Larsen
Executive Vice President
Recent News
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