Elation Health · 3 hours ago

Engagement Advisor

United States

Full-time

Remote

Entry, Mid Level

$90K/yr - $105K/yr

2+ years exp

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Electronic Health Record (EHR)Health Care

Hiring Manager

Jaimie Rasulo

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Responsibilities

Manage simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes collaborating and being an asset to multiple teams such as Data, Customer Success, Technical Implementation and Support to create a streamlined and cohesive approach that allows customers to get successfully onboarded.

Proactively contact and virtually meet customers to manage a positive transition from the sales team by building strong relationships with Elation customers, actively seeking the “why” behind our customers’ asks to ensure we address their issues and meet their goals

Develop and maintain positive business relationships with the Sales organization at all levels to facilitate sales growth and to ensure smooth and timely starts for the customer

Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.

Own all project outcomes and delegate tasks on the project to team members, setting targets for milestones and adhering to deadlines; adjusting schedules and targets on projects as needed

Use data and reports to identify trends within your customer base. Use this data to create scalable touchpoints and engagement that ensures your customers are successful in using the Elation platform to achieve their goals

Collaborating with Customer Success and Support when indicated to problem solve for onboarding customers

Required to be on-call 2-3 weekends per year for urgent customer support

Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes.

Qualification

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Customer SuccessRelationship ManagementProject ManagementHealthcare ExperienceSaaS ExperienceCollaboration Skills