147 applicants

Company

Penguin Solutions · 20 hours ago

Engagement Manager

United States

Full-time

Remote

Mid Level

$115K/yr - $130K/yr

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Responsibilities

Customer satisfaction measured by both qualitative and quantitative measures

Monthly Operational Reviews / Quarterly Business Reviews

On-going support related projects / project management

Establish and maintain quality assurance processes to ensure the consistent delivery of high-quality services. Monitor service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed client expectations

Leadership oversight of technical team during all phases of operation.

Continuously monitor and assess the health of client accounts, proactively identifying opportunities for improvement and growth

Develop and maintain operational performance metrics and reports. Analyze data to make data-driven decisions and drive improvements

Build and maintain strong, long-term relationships with clients, serving as their primary point of contact for all service-related matters

Gather and analyze client feedback to drive continuous improvement in service quality Keep clients informed of updates, outages, and other relevant information, maintaining clear and effective communication

Partner with technical resources and develop standards for the Services organization utilizing best practices

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer success modelsBusiness acumenIT ManagementOffice software tools

Required

Bachelors in IT Management, or similar education and experience

Demonstrated experience overseeing projects related to deployment of IT Infrastructure implementation experience including storage, servers, and/or network

Strong business acumen, understanding customer business models and needs

Experience working with common office software tools and collaboration products

Possess a positive attitude and ability to remain level-headed during challenging situations

Ability to align, motivate and lead a team including creating accountability

Benefits

Medical, dental, and vision benefits

401k saving plan

Paid Time Off

Life Insurance

Employee Assistance Plan

Company

Penguin Solutions

At Penguin Solutions, we understand the boundless potential of technology and support our customers in turning cutting-edge ideas into outcomes—faster, and at any scale.

Founded in 1999