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Company

Original Job Post

Thermo Fisher Scientific · 2 days ago

Engineer I, Field Service

St Louis, MO

Full-time

Onsite

Mid Level

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BioinformaticsBiotechnology

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Responsibilities

Perform on-site repair, maintenance, calibrations and fixing desktop laboratory equipment in the CAT I designation (Centrifuge, freezer, incubator, multi-meters etc.).

Tackle instrument corrective maintenance tasks for additional assets as needed by the customer.

Willingness to learn CAT II designated instrumentation as backup for the rest of the team during planned and unplanned absences.

Act as a Thermo Fisher Scientific advocate in all capacities when interacting with site person.

Optimally connect with customers as well as other Service Engineers.

Represents our company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.

Responds to customer service requests through customers service scheduling software (CMMS data system).

Promptly acknowledges receipt and contacts the end-user to schedule services. Ensures that the schedule meets contractually obligated needs and entitlements.

Communicate schedule of services to Customer Administration and Supervisor.

Prioritize and multi-task the workload & customer requirements onsite as designated by the manager or lead.

Seeks assistance from peers when unable to quickly meet the customer’s expectations.

Close out service activities applying administration tools for accurate record keeping, including detailing service calls daily upon completion.

Carry out engineering technical investigations. and other investigations as per directive from Supervisor/Manager

Maintains company assets (tools, inventory, laptop computer, etc.) in good and working condition.

Other miscellaneous duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

TroubleshootingTechnical supportReading drawingsIndependent problem-solvingSchedulingEHS complianceProblem-solvingInterpersonal skillsTeam playerCommunicationFlexibilityService administrativeBusiness functionsInstallationsRelocationsCalibrationsPreventive maintenanceHandle ambiguitySafely lift 50lbsSafely lift 25-30lbsBendSquatStretchReachAdaptability collaborateCuriosityResilienceFlexibleAgile approach

Required

Ability to diagnose and resolve problems on sophisticated electro-mechanical instrumentation in a commercial scientific laboratory environment.

Maintenance experience on laboratory assets preferred.

Must have strong interpersonal skills, working with people: customer skills, and actively work to communicate optimally with a wide variety of people.

Must be a team player.

Troubleshooting/repair, technical support

Ability to read, interpret and analyze component layout drawings, assembly drawings, wiring and labeling diagrams.

Ability to prioritize the demands of the job (repair calls, preventative maintenance, installations) and establish realistic schedules to meet requirements.

Review and resolve routine customer issues independently, as well as ability to work as part of a group, to accomplish individual and team objectives.

Manage schedule to complete requested work by assigned due dates

Communicate schedule to fellow engineers and support as needed.

Flexibility when learning a wide range of equipment – incubators, centrifuges, freezers experience all a plus.

Follow EHS policies and procedures and ensure a safe workplace environment

High school diploma/equivalent required.

BS degree in Life Sciences, Electronics, or equivalent experience preferred.

Preferred

Proficiency in service administrative and business functions.

Proficiency for installations, relocations, calibrations, preventive maintenance.

Adaptability

Ability to handle ambiguity.

Ability to collaborate.

Continual Improvement and change ready mentality

Curiosity

Resilience

Flexible

Agile approach

Ability to safely lift 50lbs with assistance on occasion.

Ability to safely lift and carry 25-30lbs continuously throughout the day on occasion.

Ability to bend, squat, stretch, and reach on a daily basis in a service function.

Regular and Reliable Attendance

Company

Thermo Fisher Scientific

Glassdoor

3.6

Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.

Founded in 1956

Waltham, Massachusetts, USA

10,001+ employees

http://www.thermofisher.com

H1B Sponsorship

Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (173)

2022 (314)

2021 (349)

2020 (251)